Support
Support that keeps your training on track
Our dedicated specialists combine technical expertise with performance coaching experience to resolve questions, set up new teams, and keep your athletes focused on the work that matters.
- Average response time
- < 4 hours
- Coverage
- 7 days a week
- Customer satisfaction
- 98% positive
How we can help
The support team is made up of former athletes, analysts, and strength coaches who know what it takes to keep a program running smoothly.
- Certified performance coaches review every request with care.
- We guide athletes, coaches, and managers across training and account questions.
- Follow-up until your issue is fully resolved — no copy-and-paste replies.
Reach us directly
Choose the channel that fits your workflow. All conversations sync with your Elite Hockey HQ account so the next coach on call can pick up where we left off.
Email our team
Share details, attachments, or feedback and we will craft a personalised plan of action.
support@gelitehockeyhq.com
Live chat
Available inside the app for quick troubleshooting during training sessions.
Start a conversation
Priority assistance
Enterprise teams receive a direct line to a dedicated success coach for rapid coordination.
Explore enterprise
FAQ
Answers at your fingertips
If you prefer to self-serve, start with the questions below or visit the resource library inside the Elite Hockey HQ app.
- When will I hear back from the team?
- We reply to every message in under four business hours. Urgent live chat requests are answered in minutes during service hours.
- What details should I include in my request?
- Include your team name, the devices you are using, and any relevant screenshots or workout IDs. The more context you share, the faster we can help.
- Do you offer onboarding or coaching consultations?
- Absolutely. Every plan includes a complimentary onboarding call and office hours. Enterprise plans can book recurring check-ins with our specialists.
- Where can I learn best practices on my own?
- Browse the Elite Hockey HQ resource library for tutorials, playbooks, and downloadable guides whenever you need a refresher.