Support
Get helpfrom the team.
Questions about training, your plan or your account? Send us a message and we’ll reply by email within one business day.
Ways to get help
Ask us, or look it up.
- Email the teamWrite to us directly, with attachments if they help. We reply within one business day.support@elitehockeyhq.com →
- Send a messageUse the form on this page and we will answer by email.Go to the form →
- Training resourcesCoaching articles, research breakdowns and season guides.Browse resources →
- Plans & pricingCompare the free plan, the Athlete Plan, and Custom Coaching.View pricing →
FAQ
Common questions. Quick answers.
- When will I hear back from the team?
- Within one business day, by email. If you include your email address in the form, you also get a confirmation as soon as your message arrives.
- What details should I include in my request?
- Include the email on your account, the devices you are using, and any relevant screenshots or workout IDs. The more context you share, the faster we can help.
- Can I change or cancel my plan?
- Yes, at any time, from your account settings. Cancelling stops future renewals and you keep access until the end of the period you have paid for. Current plans and prices are on the pricing page.
- Where can I learn best practices on my own?
- The training resources cover coaching articles, research breakdowns and season guides, and the glossary explains the terms used across the app.
Contact
Send us a message.
We’ll reply by email within one business day. Prefer your own inbox? Write to support@elitehockeyhq.com.
- The email on your account.
- The device and browser or app you are using.
- Screenshots or workout IDs, and what you have already tried.