When will I hear back from the team?

We reply to every message in under four business hours. Urgent live chat requests are answered in minutes during service hours.

System Access

Kinetic Command Center

Q: What details should I include in my request?

Include your team name, the devices you are using, and any relevant screenshots or workout IDs. The more context you share, the faster we can help.

Q: Do you offer onboarding or coaching consultations?

Absolutely. Every plan includes a complimentary onboarding call and office hours. Enterprise plans can book recurring check-ins with our specialists.

Q: Where can I learn best practices on my own?

Browse the Elite Hockey HQ resource library for tutorials, playbooks, and downloadable guides whenever you need a refresher.

All systems active

Average response time: < 4 hours

Coverage: 7 days a week

Customer satisfaction: 98% positive

Live support sync enabled

Quick Access Protocols

Email our team

Share details, attachments, or feedback and we will craft a personalised plan of action.

Live chat

Available inside the app for quick troubleshooting during training sessions.

Priority assistance

Enterprise teams receive a direct line to a dedicated success coach for rapid coordination.

Resource Library

Browse tutorials, playbooks, and downloadable guides whenever you need a refresher.

Plans & Pricing

Compare plan tiers, onboarding access, and enterprise support options.

Featured Knowledge Modules

Average response time

We reply to every message in under four business hours so support does not block training or staff workflow.

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What details should I include in my request?

Send team name, devices, screenshots, workout IDs, and the exact issue so support can move faster.

→

Do you offer onboarding or coaching consultations?

Every plan includes onboarding and office hours, while enterprise organizations can book recurring check-ins.

→

Where can I learn best practices on my own?

The resource library covers tutorials, playbooks, and self-serve guidance when you want to troubleshoot independently.

→

Sector Directory

Training & Setup

Onboarding calls
Training questions
Program troubleshooting

Billing & Access

Plans and pricing
Account support
Team access coordination

Knowledge Base

Resource library
Implementation guides
Best-practice refreshers

Direct Line To Performance Leads

Athletes, coaches, and organizations

Access direct support from the same team that handles onboarding, technical troubleshooting, and account coordination across Elite Hockey HQ.

Certified performance coaches review every request with care.

We guide athletes, coaches, and managers across training and account questions.

Follow-up until your issue is fully resolved — no copy-and-paste replies.

Secure Chat Email Support

Technical Ticket Submission

FAQ

Answers at your fingertips

If you prefer to self-serve, start with the questions below or visit the resource library inside the Elite Hockey HQ app.

When will I hear back from the team?: We reply to every message in under four business hours. Urgent live chat requests are answered in minutes during service hours.
What details should I include in my request?: Include your team name, the devices you are using, and any relevant screenshots or workout IDs. The more context you share, the faster we can help.
Do you offer onboarding or coaching consultations?: Absolutely. Every plan includes a complimentary onboarding call and office hours. Enterprise plans can book recurring check-ins with our specialists.
Where can I learn best practices on my own?: Browse the Elite Hockey HQ resource library for tutorials, playbooks, and downloadable guides whenever you need a refresher.