This page explains how to delete your Elite Hockey HQ account and the data that goes with it. You have one account whether you use Elite Hockey HQ on the website, in the iOS app, or in the Android app, and deleting it from any of them deletes it everywhere. Deletion happens straight away, is permanent, and cannot be undone.
Removing the app from your phone does not delete your account.
How to Delete Your Account
- In the app (iOS or Android). Open the Profile tab and, under Danger zone, tap Delete account. You can also reach it from Profile → Account & security → Delete account. Tap Delete account, type DELETE to confirm, then tap Delete my account.
- On the website. Sign in and open Settings → Delete account. Select Delete account, type DELETE to confirm, then select Delete my account.
- By email. If you can't sign in, email support@elitehockeyhq.com from the email address on your account and ask us to delete it. Writing from that address is how we know the request is yours. We delete the same data described below and reply to that address when it is done.
What Is Deleted
When you confirm, we delete your account and the personal data stored with it:
- Your account and profile. Your name, email address, password, sign-in methods, profile details and settings, your profile photo, and your free-plan usage counts. If you sign in with Apple, the Sign in with Apple token we hold is revoked at Apple.
- Training. Your workout logs, programs, season plan and game schedule, weekly plan reviews, progression suggestions, hockey metrics, level and leaderboard entries, Shot Lab, Skating Lab, reaction and Hockey IQ sessions, saved Equipment & Fit results, and the videos you watched or rated.
- Recovery and health. Your readiness scores, wellness check-ins, behavior journal, daily summaries, the data synced from Apple Health or a wearable such as WHOOP, and the connection to that wearable.
- Nutrition. Your nutrition logs and the meal photos you uploaded.
- Coaching. Your AI coach conversations, your Custom Coaching check-ins, and the film you sent your coach, including uploaded video.
- Notifications and sign-ins. Your notifications, your devices' push tokens, our records of the emails and push notifications we sent you, and your sign-in history.
- Shop. Your cart and any product reviews you wrote, including ones written while signed out with the same email address.
Every device signed in to the account loses access to it, and the app you delete it from also clears the copy of your data it kept on that phone.
What We Keep
A few records are not part of your athlete data, or also belong to someone else, so deleting your account does not remove them:
- Shop orders. If you bought something from our shop, the order (what you bought, what you paid, and the name, email, and shipping address on it) is a record of a sale. We keep it for accounting, tax, and refunds.
- Usage events. A log of actions taken in the app and on the website, such as starting a session, with the platform and app version, stored against your account's ID. Each event is deleted automatically 400 days after it happened.
- Referrals. If you invited a friend or joined from an invite, the record of that invite and of any account credit it earned, because it is also part of the other athlete's account.
- Custom Coaching. If you bought Custom Coaching, the plan your coach wrote for you, the intake form you filled in for them, and a note of which coaching emails were sent stay with the coach's records. Email us if you want those deleted too.
- Listings you posted. A camp, job, or recruiting listing you posted is a public notice, not part of your account, and it stays up until it expires. Email us to take one down sooner.
- Our newsletter. A newsletter subscription is kept under your email address, separately from your account. Use the unsubscribe link in any newsletter email, or ask us, to remove it.
- Payment records held by the payment provider. Stripe (for purchases on our website), Apple (for the App Store), and Google (for Google Play) keep their own records of your payments under their own policies. Deleting your Elite Hockey HQ account does not delete those.
Subscriptions and Billing
What happens to a paid plan depends on where you bought it:
- On our website. A plan bought on elitehockeyhq.com is billed through Stripe. Deleting your account cancels it straight away, the Athlete Plan and Custom Coaching alike, so you are not charged again.
- In the iOS app. A plan bought through the App Store is billed by Apple, and deleting your account does not cancel it. Cancel it in your iPhone's Settings → your name → Subscriptions, or on Apple's Subscriptions page.
- In the Android app. A plan bought through Google Play is billed by Google, and deleting your account does not cancel it. Cancel it in the Google Play Store app under your profile icon → Payments & subscriptions → Subscriptions, or on Google Play's Subscriptions page.
An App Store or Google Play subscription keeps renewing until you cancel it in that store, whether or not you have deleted your account. If you are charged by us after deleting your account, email us and we will stop it.
If you have any questions about deleting your account or your data, please contact us at support@elitehockeyhq.com. Our Privacy Policy explains what we collect and why.