Shipping & returns
Orders ship from Bellefonte, PA within 1–2 business days. Shipping is quoted live from the carrier at checkout and is free on orders over $75.00. Returns are free for 30 days with no restocking fee.
Before and after you order.
How much does shipping cost?
Shipping is quoted live at checkout from the carrier, for your exact address and the actual weight and box size of your order — there is no flat fee padding the price. Orders over $75.00 ship free on standard ground.
How fast do orders ship?
Orders are packed and handed to the carrier within 1–2 business days of payment. Transit time depends on the carrier and how far you are from Bellefonte, Pennsylvania — every rate at checkout shows its own estimate, expedited options included.
Where do orders ship from?
Everything ships from our warehouse at 1175 Zion Road, Bellefonte, PA 16823. The delivery estimate for your address is shown next to each rate at checkout.
Do you ship to Canada?
Yes. Canadian orders are quoted at checkout the same way US orders are. Duties and import taxes are charged by the carrier on delivery and are not included in the price shown at checkout.
What is your return policy?
You have 30 days from delivery to return an unused item in its original packaging for a full refund. Return shipping is free — email support@elitehockeyhq.com with your order number and we will send a prepaid label. There is no restocking fee.
What if my order arrives damaged or the wrong item shows up?
Email support@elitehockeyhq.com with your order number and a photo within 30 days. We ship a replacement without waiting for the original to come back, and we cover the return shipping.
How do I track my order?
A tracking number is emailed the moment your order leaves the warehouse. You can also look up any order with its order number and the email address used at checkout.
Track
an order.
Look up any order with its order number and the email address used at checkout.